Everflow, the UK’s leading multi-service utility provider for businesses, today reports its interim unaudited revenue results of £119.3 million and gross profits of £12.5 million for the first half of 2025.
The results demonstrate strong growth for the business as it continues to scale its services across the UK and diversify its service lines.
This performance comes against a challenging economic backdrop, with ONS data revealing that 25% of trading businesses saw turnover decline in the first half of the year.
Everflow’s ability to deliver robust growth in this environment demonstrates the strength of its customer-first approach and focus on innovation across its service lines.
Growth was driven by strong performances across both water and waste, with continued investment in connectivity and the business’ technology stack.
Since 2015 Everflow has grown its water service-line, strengthening its position in the B2B retail market with gross profit rising 36% year-on-year. As one of the UK’s largest and fastest growing water suppliers, the strong six-month performance follows Everflow’s gain in market share in 2024 which saw it overtake two incumbent suppliers for the first time to become the 5th largest water supplier.
In waste, where the business continues to expand nationally, gross profit more than doubled compared to the first half of 2024, reflecting Everflow’s ability to capture demand in a growing market. To build on this momentum, the company appointed Suzanne Mitchison as Director of Waste Services earlier this year to spearhead the next phase of expansion.
In 2024, Everflow launched into the Telecommunications market with a suite of flexible broadband and phone products as businesses upgrade their networks ahead of the copper switch off. This is the next phase of growth and opportunity for the business as it seeks to disrupt the telecoms sector.
Craig Dallison, CEO of Everflow said: “These results demonstrate the dedication of our people and the true value we create for our customers. We remain committed to innovation and continued investment in technology to make utility management even simpler and more seamless. By expanding our service lines, we’re enabling customers to manage more from a single platform. The strong growth we’ve seen in the first half of this year is a clear testament to our ambition to scale, and we’re well positioned to build on this momentum in the coming months and years.”
Beyond financial results, Everflow’s success in its mission to save customers both time and money is reflected in its growing customer base. In the first half of 2025, Everflow’s customer base increased by 7% compared to the end of 2024, gaining 8,000 more premises for a total of 121,000. Growth was particularly strong in the waste sector, where customer numbers rose 35% year-over-year for the same period. The company’s focus on service quality is further demonstrated by its “Excellent” Trustpilot rating and an impressive 95% customer retention rate.
A Trustpilot review of Everflow’s chat support highlights this great customer service with one customer commenting: “The representative was friendly, knowledgeable, and responded quickly to my questions. They provided clear and helpful information, making the process smooth and hassle-free. I really appreciated the convenience of being able to get assistance instantly without having to wait on hold or send an email. Overall, the online chat service is a fantastic feature that reflects their commitment to excellent customer support. Highly recommended!”
Everflow has focused on building the capacity and culture needed to sustain long-term growth. Headcount rose 10% from 198 at the end of 2024 to 218 by June 2025, supported by continued investment in employee benefits and wellbeing to ensure that the culture the business was founded on remains central. This people-first approach has earned Everflow a 4.3 rating on Glassdoor and recognition as an “Outstanding” workplace by Best Companies.
Lucy Armstrong, Chairwoman of Everflow said, “Our successful first half of 2025 reflects our clear leadership, strong strategy, and culture that prioritises the customer as we grow.
“As we move into the second half of the year, we remain committed to advocating for greater transparency in the utility sector, while working closely alongside regulators to drive meaningful change that enhances the customer experience and delivers improved environmental outcomes. Everflow made its mark as a disruptor early into the opening of the B2B water retail market with its novel technology and we continue to keep that challenger mindset at the heart of the business as we build out our service offering.”
