Panorama has gone undercover at one of the UK’s biggest estate agencies to investigate claims it is not acting in the best interests of customers.
In tonight’s episode of the BBC of the investigative documentary series, to be aired at 8pm, reporter Lucy Vallance uncovers evidence the company favours buyers taking out mortgages brokered by the company itself, over the interests of other potential buyers.
Vallance also speaks to a whistleblower who worked at another big estate agency, where staff were under pressure to sell add-on services and were incentivised by a commission scheme to get sellers to drop their house prices.
Both companies say they treat customers fairly.
Ahead of today’s’ show, Trevor Absolom, director at Green Fern Mortgage and Financial Services, took to social media to state: “We all know the main agent [that offers their in-house broker and conveyancing services], but many others continue to do this.”
To find out more, watch Panorama tonight on BBC One at 8pm.
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