ChargePoint is rolling out a new program called “Safeguard Care” to ensure its EV chargers stay online. The service proactively sends trained technicians into the field to routinely check ChargePoint stations – before things go wrong.
These technicians inspect the chargers, clean them, repair what they can on-site, and run a test charge to ensure everything works before they leave. If they come across something they can’t fix, the issue gets escalated to ChargePoint’s support team for follow-up.
“As the original manufacturer of the chargers, we are able to ensure the highest standards of service and support,” said JD Singh, ChargePoint’s chief customer experience officer. “With Safeguard Care, ChargePoint is giving station owners and EV drivers peace of mind knowing that chargers will be in pristine working order.”
The service, which is starting in five launch markets across the US (ChargePoint hasn’t said which ones, and I’ll update if it answers me), is in addition to ChargePoint Assure, its existing hardware and software monitoring system. It benefits high-traffic charging sites like parking garages, office buildings, and public charging hubs, especially ones that don’t have a dedicated on-site maintenance crew.
This move is part of ChargePoint’s broader effort to make public EV charging more reliable. In recent months, the company has introduced anti-vandalism upgrades and more proactive monitoring tools. But Safeguard Care marks an interesting shift toward proactive, rather than reactive, boots-on-the-ground support. Technicians usually aren’t dispatched until the EV charger software sends a notification to support that something’s gone wrong. I’ll be curious to see if this new in-person approach makes a difference with EV charger reliability.
Read more: The US added 4,200 new DC fast charging ports, and that’s just Q2
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