When it comes to running any kind of healthcare practice at all, the software that you use is always going to be a major part of the process, and something that you will certainly want to get right. There are so many practice management suites out there now that you might find yourself considering, but Acuitas 3 is one of the best all-round examples that you might come across. It’s absolutely an industry-leader, built specifically with the optometry industry in mind, and there is so much to love about it.
So if you are running an optometry practice and you are looking for a tool, or a suite of tools, that could help you to run it more effectively, you might find that Acuitas 3 is your go-to. Let’s take a look at an in-depth understanding of the system and why it’s so sought-after.
What works well
There is actually so much that works really well in the Acuitas 3 system, and that’s why so many practices are making use of it already. Here are a few of the main plus points that you may want to be aware of.
Truly omnichannel experience
If you are looking for a genuinely unified experience, then you’ll love the omnichannel nature of Acuitas 3. This is one of the qualities that reviewers praise again and again. A lot of practice management tools claim to bring everything together under one roof, but then fall short of the mark. But Acuitas 3 actually does – it’s genuinely omnichannel, and you’ll be able to easily bring together and access everything from appointments to clinical records, ecommerce, dispensing, POS, CRM and so much more. The full journey is handled in one platform, which means an easier process and less that can go wrong throughout the customer journey.
This isn’t an afterthought, either – it’s purpose-built for eyecare workflows, and you can be sure that the unified experience is something that is integral to the built nature of the software. That is something you just don’t tend to find much of anywhere else.
Strong security compliance
You will already know that working in healthcare of any kind means that you have to think very carefully about security. You have to do all you can to keep your patients’ information and data safe, and much of that data is often very sensitive indeed. That means that you’ll need to make sure you are using a software program that is capable of handling those kinds of security needs.
DAN ZAUGG via www.imago-images.de / Avalon
The good news here is that Acuitas 3 has extremely strong security compliance, meaning that you are going to be able to trust it fully with all of your patients’ information – which in turn allows those patients to trust you all the more too. With ISO 27001, SOC 2 Type II, GDPR and HIPAA you’ll find that Acuitas 3 is clearly putting a priority on patient safety, which is something that you are going to be glad for.
Scalable platform
One of the great consistent strengths of Acuitas 3 is the way that it adapts seamlessly to your business size, and evolves as you grow and scale. So as you scale up your practice, the modular nature of the software means that you are able to keep on using it, just adding or tweaking modules as necessary. You’ll be able to completely customize workflows, integrate in any new devices you need to, and ultimately support multiple sites from one admin console. Again, it just makes the whole process so much easier, and means that there is less that can go wrong, which is good to know when you are scaling things at speed.
Deep analytics
You’ll always want to know exactly what’s going on across the board, so you know where you are succeeding and what you might want to work on too. This tool also offers deep analytical power, meaning that you are going to get some genuine insights into practice performance, not just raw data – and that is exactly the kind of thing that you are going to be glad for overall. It means that you’ll have access to real-time KPIs, drill-down reports and embedded dashboards, so you can ensure you are really getting to grips with what is going on across your practice and for your customers’ journeys.
Cloud-based accessibility
Another core strength of this platform is in the nature of cloud-based accessibility. With Acuitas 3, you can easily access your full PMS/EMR securely from any location – ideal for multi-site practices and remote clinical work. As a cloud-first program, you also have so much less need for space, including digital space, in order to make use of the system, so it’s a much more effective, more modern way to help with running your practice on the whole. This is something that a lot of other programs are still lacking.
Areas for improvement
Although Acuitas 3 is an industry leader, no management system is perfect, and there are always going to be one or two areas for development that you might need to be aware of. Here are a couple to consider.
Still maturing
In a sense, areas of this system are still maturing or developing, and this is something that you will want to be aware of as you are considering making use of the software system yourself. It all works perfectly well, but there is sometimes a sense of one or two areas not being fully built yet. However, it is very much in the process of getting there.
Performance snags
From time to time, some users report parts of the system being a little sluggish, so there is an issue around performance that may arise sometimes. However, these rarely last very long and there is fantastic customer support when any issues do arise.
Overall, Acuitas 3 stands out as a modern, scalable and deeply integrated practice management solution for any optometry practice. It is a strong contender, and a hugely effective solution for you to consider.
