Belvoir has rolled out Claromentis, an all-in-one franchise management platform, in a bid to improve how it handles communications, compliance, and training across its national network.
The group, which operates more than 170 offices and employs 350 agents across five brands, has replaced multiple systems with a single platform to improve efficiency and consistency across its operations.
The new Claromentis-powered portal, branded internally as “Fransys”, provides franchisees with immediate access to regulatory updates, company policies, operational documents, and tailored e-learning. The system has been deigned to replace fragmented processes that previously relied on email, a legacy document portal, and outsourced training providers.
Belvoir says before the rollout, important updates were often missed, and the lack of audience targeting meant that some franchisees received irrelevant or incorrect guidance.
The franchise operator adds that document management was also inefficient, with teams frequently duplicating and resending files across brands. External training limited the group’s ability to monitor participation and adapt content.
The agency says the Claromentis brings together a secure digital workspace with document libraries, policy management, in-house learning tools, and workflow automation. The platform enables Belvoir to publish updates centrally, control document access by user group, deliver trackable training content, and collect feedback through surveys and polls.
The move aims to improve operational clarity and reduce administrative overhead across Belvoir’s growing franchise network.
Nigel Davies, CEO at Claromentis, said: “With ‘Fransys’, they’ve [Belvoir] replaced one-too-many email blasts and scattered file shares with a governed digital workspace that delivers the right update, the right document, and the right course to every office. That blend of targeted communications, centralised document control, and in-house learning is exactly what Claromentis was built for: turning complexity into clarity so teams can move faster and stay compliant.”
Charlotte Hurrell, group services manager at Belvoir, commented: “Not all of our users are tech savvy, but this didn’t hold them back. Thanks to tailored roles and permissions, each team can manage their own pages and content. So, no one person is solely responsible. ‘Fransys’ is probably used as much as Google now; it’s part of the vocabulary across the group!”
“It’s quite astonishing how a system can change a business,” Hurrell added. “Our franchisees have all the information they need at their fingertips, so they don’t have to wait for an email response. Our teams no longer have to take so many calls asking, ‘Where, what, how?’ And everyone has access to up-to-date information, ensuring compliance across the network.”
