In a recent panel discussion at The Guild of Property Professionals’ conference, James Du Pavey, Managing Director of James Du Pavey Independent Estate Agents, highlighted the pressing challenges faced by estate agents in the UK, particularly concerning the time-consuming nature of property transactions.
Finding the right conveyancing partner is essential to control the length of time that an agent’s pipeline takes to turn.
“The foundation of a swift transaction lies in firstly working with the right conveyancing firm, and then ironing out the several potential ‘pinch points’ with your conveyancing partner to streamline the process,” he said.
Du Pavey suggested some useful pointers for all estate agents to consider.
Harnessing Modern Technology
“Client onboarding for a conveyancer can be more arduous than it is for agents. Finding a conveyancer that utilises the latest technology can hugely reduce the time taken to begin a transaction and can save weeks off the time frames. Modern conveyancing platforms like Perfect Portal and Infotrack offer transformative solutions. Clients can complete ID checks electronically, upload proof of funds via open banking and all protocol forms can be completed in App. This process can allow a purchaser or seller to do all that in a matter of minutes saving a week or more off a transaction,” says Du Pavey.
Immediate search ordering
A proactive conveyancing partner understands the significance of ordering searches immediately upon instruction, which again can considerably accelerate the purchase process. Not to mention modern firms should be able to issue contracts on the same day once onboarding is complete.
Efficient communication
Personalised communication is crucial. Du Pavey advocates for direct communication channels with the fee earner handling the case. He voiced his reservations against call centres and very admin-heavy teams.
Unified notification systems
“I find using lots of different platforms for different solicitors that you need to login into to find updates are often a pain. My preference is law firms that proactively email updates on key milestones automatically. This ensures that we are always informed, often even before the clients themselves,” says Du Pavey.
Managing workload
A successful partnership requires a conveyancing partner who knows their limits. Du Pavey advised against relying on conveyancers who take on an excessive workload, which can lead to delays. “Find a conveyancing partner that is prepared to say no! We have all experienced good conveyancers that become popular, get a huge case load and then timeframes delay dramatically. A successful partnership needs someone to have an appropriate case load.”
Du Pavey’s insights provide a roadmap for agents to navigate the complexities of the conveyancing process more efficiently. Adopting these tips could offer a competitive edge to agents, enabling smoother transactions – and happier clients.
