The Property Ombudsman (TPO) has launched a newly redesigned website aimed at promoting best practice across the property sector and helping to resolve issues before they escalate into formal complaints.
The refreshed site includes an enhanced business search function, making it easier for users to verify if a company is registered with the not-for-profit redress scheme. It also features updated guidance on how to refer a complaint to TPO.
Consumers now have improved access to resources, including complaint-handling advice, case studies, and links to organisations offering specialist support in property, legal, and technical matters.
For businesses, the new site offers simplified registration forms and streamlined access to guidance. The content overhaul follows close collaboration with industry bodies to ensure it reflects current practices and meets the needs of agents and other property professionals.
Chief executive Andy Clachers said: “Our digital channels received more than half a million visits last year and have become the bedrock of our service.
“The new site’s responsive design will be easier to view on a wider range of devices, and we’ve built in tools to improve accessibility for a more inclusive customer experience.
“We hope users find the new website useful and informative, with our teams regularly reviewing the content and functionality to refine and improve the customer journey.”
The new site includes the service’s trusted Codes of Practice and users are invited to leave feedback at the bottom of each page so that content and functionality can be shaped by consumers and businesses.
Following the roll-out of the new site, a new portal is in the pipeline for registered businesses.
