When it comes to running a business or organisation, everyone needs a helping hand from time to time, whether it’s with temporary staffing shortages, a sharp spike in product manufacturing demand or long-term IT support services. The latter can offer you everything from end-to-end solutions to supportive advice; all of which is beneficial to businesses trying to navigate the ever-evolving digital business landscape.
But if you’re interested in support for IT infrastructure and operations, you need to understand the specifics of what you’re looking for. This guide will offer you insights into what the best IT support providers should be able to offer you, ensuring you can explore all your options with confidence.
Localised support options
Local IT support teams will offer you a tailored service. A localised service means your dedicated team will have a better understanding of your local economy, along with being able to provide in-person support more efficiently. Larger businesses with localised teams and locations offer the best of both with national to international standards of quality, balanced with a bespoke approach through your dedicated helpdesk team.
Look for a strong reputation and accreditation
It’s important to consider the reputation of any company that you’re considering for business IT support services. There are various factors that will support you in identifying if a provider meets your needs and standards, this includes accreditation or awards they might have received. The kind of certifications you should look out for include:
- ISO-27001 classification, which indicates a level of protection and management for information assets
- Tech partnerships, accreditations and certifications from major firms such as Microsoft, Datto, CyberSmart, WatchGuard, Apple and more, showing that the support team are trusted by industry leaders
- Any reviews and testimonials from current customers, as they’ll give first-hand experience of how the provider operates
Comprehensive IT support provision
IT support is about much more than answering a phone. Support can come in a range of different forms, shapes and sizes:
24/7 helpdesk. You need to trust that you can get assistance and troubleshooting support at all times of day or night. Constant, full support is essential to ensuring you don’t have to deal with unexpected, costly downtime.
Managed/co-managed IT support. Managed IT support services can offer comprehensive maintenance, monitoring and support for optimised technology. Co-managed IT support is more supplementary, offering de-risking and assistance when your team is understaffed.
IT procurement. The best IT support services will also be able to facilitate smoother acquisition for hardware, software and every tech resource in between. Providers with partnerships might also be able to offer discounted products.
What you can expect from the right IT support services
These are all essential things to look out for when seeking out IT support. If you follow these guidelines, it should result in:
- A more efficient operation
- Improved cost-effectiveness
- Boosted and robust cyber security
- A more scalable and flexible operation
Don’t settle for less when looking for IT support – select a trusted and reputable provider who can support your organisation’s needs.
