Countrywide wins Feefo Gold Trusted Service Award – London Wallet

Countrywide Surveying Services has received a 2026 Gold Trusted Service Award from Feefo, based on customer feedback and service performance over the past year.

The award is given to businesses that meet Feefo’s criteria for review scores and volume, reflecting consistently high customer ratings.

Kharla Mullen, Chief Operating Officer at Countrywide Surveying Services commented:

“Our team has an unwavering commitment to deliver the best service possible to our customers, whether they are lenders or borrowers and I am extremely proud of the team in achieving such a prestigious accolade.

“All of us involved in the home buying and selling process have a duty to help clients understand the distinction between a lender’s valuation and a home condition survey, as it’s key to preventing costly mistakes, building trust, and delivering positive customer outcomes.

“Part of the service we provide for lenders and direct customers is to proactively recommend and explain the importance of home condition surveys. This approach benefits all stakeholders in the homebuying process, ensuring buyers receive the support, upfront information, and expert guidance needed to navigate an increasingly complex and fast-moving property market.”

Tony Wheble, CEO at Feefo, added: “The Trusted Service Awards were established to honour brands that prioritise the voice of the customer above all else. By winning this award, Countrywide Surveying Services has proven they listen to their customers and act on that insight to create world-class experiences. In an increasingly crowded marketplace, this achievement distinguishes Countrywide Surveying Services as a leader in transparency and service excellence, setting a gold standard for others to follow.”