Experian partners with what3words to optimise retail deliveries

Experian, the world’s leading global information services company, has today announced its partnership with what3words.

Experian’s flagship address validation solution helps businesses worldwide to achieve trusted data and build a more detailed view of customers by validating, formatting and enriching addresses in real time at checkout. Favoured by clients such as New Look, DFS and Yodel, the solution increases delivery success, boosts return on marketing investment, and streamlines check out experiences.

Customers also now have the option to supplement their exact delivery location by typing their what3words address into the search field. This helps retailers and logistics companies with precise location insight from their customers for quick and efficient delivery, even in difficult to find locations.

According to Experian’s Global Data Management Research Report (2022), 85% of organisations indicate that poor quality data for customers negatively impacts their operational processes and efficiency. Some 89% of businesses say that contact data has become more important than ever to reach their customers.

what3words has divided the world into a grid of 3m x 3m squares, and given each square a unique combination of three random words, known as a what3words address. Now, every apartment building entrance, tucked-away side passage and unaddressed new build entrance has its own what3words address. For example, ///filled.count.soap will take you to the precise entrance of what3words’ London HQ. The what3words app is free to download for iOS and Android, and use via the online map.

Co-Founder and CEO of what3words, Chris Sheldrick comments on the partnership: “There is a huge opportunity to improve the delivery experience with more accurate and easy-to-use location information, and our partnership with Experian will do just that. Together, we’re enabling retailers to capture valid address and precise location information, enhancing business operations and customer satisfaction.”

Andrew Abraham, Managing Director, Experian Global Data Quality, said: “Inaccurate address and location information can cause serious disruption to both businesses and their customers.

“We recognise the importance of location accuracy for frictionless customer experiences, and partnering with what3words further helps our clients to achieve this. This collaboration gives our customers the exact address and the location information they need in a single, intuitive solution, enabling them to streamline their operations and deliver to the right front door every time.”