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Due to an “internal system issue” HSBC mobile and online banking services have crashed on Black Friday which is set to be the “busiest ever.”
HSBC customers have been left unable to shop on Black Friday as services crashed shortly before 9am on Friday morning.
HSBC said that they are working to restore the online and mobile banking services, but have advised that purchases can be made via SMS code which will allow customers to shop online.
“We understand this is really frustrating for some of our customers, and we are really sorry for the inconvenience,” HSBC said.
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HSBC said that the disruption was caused by an “internal system issue” and an update will be made available to their customers as soon as possible.
On Friday Nationwide Building Society said that shoppers have been buying more this year than last and by midday 3.22 million transactions was made, this is 14% higher than any other Friday and compared to last year’s Black Friday this is 5% higher.
Nationwide added that it is also 13% higher than Black Friday in 2021, which comes as retailers have launched sales and shopping deals in the run up to Christmas.
Mark Nalder, director of payment strategy at Nationwide, said the data suggests that “this year’s Black Friday is going to be the busiest one ever.”
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