TPFG launches new group-wide training academy – London Wallet

The Property Franchise Group (TPFG) has launched a new group-wide online Training Academy, which the firm says reinforces its commitment to ongoing training and development to help support franchise business growth.

All brands within the group will have free access to the training content, which will be provided by The Able Agent, under their own branded tile. Franchisees and their staff will have the opportunity to learn and gain up to a ‘L3 Certificate in Property Advice & Practice’, whilst also generally ensuring that all agents are up to speed with legislation and compliance as well as identify potential business opportunities.

Gareth Samples, CEO of TPFG, commented: “We are delighted to have entered into this working partnership. This award-winning training site will be available for all our franchisees and their staff and represents a major contribution to our franchise offering. Our aim is to provide added value to our agents at all levels in order to help them to grow their business. Training is an important element of growth.”

TPFG has always been outspoken about the needs for increased regulation and raising of standards within the industry, with Glynis Frew, group franchise training and development director at TPFG, now tasked with helping agents prepare for forthcoming RoPA recommendations.

Frew said: “We are delighted with this initiative. Training and development is essential for our business – not only are we launching this platform but we are ensuring we include bespoke learning on the site too. This frees up our dedicated trainers to provide focused face-to-face training, building individual confidence and skills to deliver excellent customer service, all at a great price.”

The TPFG training platform has just launched, with the full roll out expected by March.

Charlotte Jeffrey-Campbell, director at The Able Agent, added: “Our industry-leading training platform gives agents the skills and expertise they need to develop, with a broad range of topics to suit differing needs from gaining legal confidence to improving customer service. This is supported by an intuitive bespoke monitoring and reporting tool, creating an unrivalled holistic training package.”